89ld Privacy Policy — Your information is safe with us
This document describes in detail how your personal information is collected, stored, and kept secure.
1. Introduction and Scope
This privacy policy applies to all users of the 89ld platform.
Purpose of This Policy
89ld ("we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. When you use our website 89ld.cam, register, or use any of our services, you agree to the terms of this privacy policy. The purpose of this document is to clearly inform you which information we collect, why we collect it, and how we use and protect it. We believe that transparency about information is the foundation of user trust.
Who This Applies To
This policy applies to all registered and unregistered users of 89ld. It is important to note that our services are only for individuals aged 21 or older. We do not collect, and have no intention of collecting, information from minors. If we become aware that information from a minor has been stored with us, it will be deleted immediately.
2. Information We Collect
We collect only the information that is necessary to provide our services.
Personally Identifiable Information
At the time of registration we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (in encrypted form)
- Preferred language and currency (BDT/৳)
Financial and Transaction Information
To process deposits and withdrawals we collect:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and time
- Deposit and withdrawal history
- Bank account information (where applicable)
- Payment failure logs (for troubleshooting)
Technical and Usage Information
Information automatically collected while using the platform:
- IP address and device type
- Browser and operating system information
- Login time and session information
- Preferred games and betting history
- Cookies and session ID
Identity Verification Information (KYC)
In specific circumstances for security and fraud prevention:
- National ID (NID) or passport copy
- Proof of address (utility bill or bank statement)
- Photo (selfie — for identity confirmation)
- Proof of source of funds (for large amounts)
3. Purposes of Data Use
We use your information only for specific, lawful, and transparent purposes.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, password recovery, and account verification | Contractual necessity |
| Transaction Processing | Managing deposits, withdrawals, and betting activity | Contractual necessity |
| Security and Fraud Prevention | Identifying suspicious activity and protecting accounts | Legitimate interest |
| Customer Support | Resolving issues via live chat and email | Contractual necessity |
| Responsible Gaming | Monitoring betting patterns and identifying potential problems | Legitimate interest and legal obligation |
| Bonuses and Promotions | Verifying eligibility and distributing rewards | Contractual necessity |
| Service Improvement | Improving platform performance and user experience | Legitimate interest |
4. Cookies and Tracking Technologies
We use cookies to improve your experience and to operate our services.
Essential Cookies
These cookies are essential for the platform to function properly. They are used to store login sessions, security tokens, and language preferences.
Analytics Cookies
To understand how users interact with the site. This helps us improve the quality of our services and no personal information is shared with third parties.
Functionality Cookies
To remember your preferences such as game type, display settings, and language. These ensure a personalized experience for you.
Security Cookies
For fraud prevention and account protection. Used to detect unusual login patterns and protect your account from unauthorized access.
5. Data Sharing and Third Parties
We do not sell your information. Only necessary information is shared in certain specific circumstances.
Service Provider Partners
We work with a select number of technology partners to operate our services. These include payment gateways (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, NetEnt, Microgaming, Ezugi, PG Soft, and others), and technology infrastructure service providers. Only the information that is strictly necessary to provide the service is shared with these partners, and they may not use this information for any other purpose.
Legal and Regulatory Requirements
We may be required to disclose relevant information in response to a valid request from a legal authority, a court order, or regulatory directive. In such cases we will always make every effort to protect the interests of users and will provide only the minimum information required.
What We Never Do
- We do not sell personal information to advertisers
- We do not share information with unrelated third parties
- We do not use information for marketing purposes without user consent
- We do not transmit sensitive financial information over unsecured channels
6. Data Security Measures
89ld uses industry-standard security technologies to keep your information safe.
SSL Encryption
Our platform uses SSL (Secure Sockets Layer) encryption technology. This means all data exchanged between you and our servers is encrypted, making it impossible for third parties to read.
Password Hashing
We never store your password in plain text. Instead, passwords are protected using industry-standard cryptographic hashing algorithms. Even our own staff cannot view your password.
Limited Access Policy
Among our staff, only those who need access to specific information for their work are able to view it. This access is reviewed regularly and strict internal policies are followed.
Round-the-Clock Monitoring
Our systems are monitored 24/7. Any suspicious activity is automatically detected and immediate action is taken. Regular security audits are conducted.
7. Your Rights
89ld respects your rights regarding your information and provides full cooperation.
Right to Access
You may request a complete copy of your personal information stored with us at any time. We are obliged to provide it within 30 business days.
Right to Rectification
If any of your information is incorrect, you may request a correction through our support team. Maintaining accurate information is in our mutual interest.
Right to Erasure
After closing your account, you may request that certain information be deleted. However, in cases of legal obligations or ongoing disputes, retaining some information may be necessary for us.
Right to Object to Processing
You may object at any time to marketing communications or optional analytics. We will stop that processing as soon as your objection is received.
Right to Data Portability
You may request the data associated with your account in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, such as during a dispute about the accuracy of your information, you may request a temporary restriction on data processing.
How to Exercise Your Rights
To exercise any of the rights listed above, contact us at: [email protected] or via 24/7 live chat. We will verify your request and respond within 30 business days. Some additional information may be required to verify your identity.
8. Data Retention Period
We do not retain information longer than necessary.
Information for Active Accounts
All personal information and transaction records are retained while your account is active. This information is used for day-to-day service delivery, support, VIP benefits, and responsible gaming monitoring.
After Account Closure
After an account is closed or deactivated, some information may be retained for a specified period due to legal and regulatory requirements. Financial transaction records are generally kept for a longer period. Once that period has passed, the information is permanently deleted or anonymized.
Automated Data
Log files, cookies, and session data are generally retained for a short period. Some logs may be kept for longer periods for security purposes, but they are reviewed regularly.
9. Protection of Minors
89ld is firmly against gambling by minors.
Age Verification Policy
Our platform is for individuals aged 21 and above only. We verify age at the time of registration and may request a national identity card or other government-issued identity documents when needed. We do not knowingly collect, use, or store personal information of any minor. If a parent or legal guardian believes their child has registered on our platform, please contact us immediately at [email protected]. We will promptly close the account and delete all associated information.
10. Policy Changes & Updates
We may update this privacy policy from time to time.
Notice of Changes
If there are any significant changes to this privacy policy, we will notify you by email and through a notification within the platform. The date of any change will always be noted at the top of this page under the "Last Updated" section. Continued use of the platform after any changes means you have agreed to the revised policy.
Previous Versions
Previous versions of the policy are kept on file with us. If you would like to view an older version or learn about specific changes, please contact us.
11. Contact & Complaints
We are ready to help with any questions or concerns regarding privacy.
Contact Us
For any questions related to the privacy policy, requests to access information, or complaints, you can reach us through any of the following channels.
[email protected]
24/7 support in Bengali — available from any page on the platform
Generally within 30 business days for email; instant support available via live chat
If your complaint is not resolved, you have the right to file a complaint with the relevant data protection authority.